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Frequently Asked Questions
 

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How long does it take to get set-up?

Anywhere from 1 - 24 hours depending on our workload and the method of payment you have chosen. We strive to set up all accounts in less than six hours.


I am not a web designer, what templates do you offer?
We can refer you to a website that currently has around 100 top quality, professional looking templates and logos and best of all - they are free! All come with HTML file and Photoshop file to customise.


How much space will I need?

Every site is different. Websites with text require less space than a website with lots of images, animations or coding. You can upgrade your plan at ANY time.


When can I start to upload?

After your payment has been approved by our bank, your account is set-up and then we send your set-up email to you. You can then load to the server.


How do I get my website to you?
Easy! Either using an FTP application or via our Plesk control panel, Dreamweaver or Frontpage. We offer multiple FTP log-ons.


I have never made a website - how do I do it?
There are many software applications available. With Microsoft Office you get Frontpage, Macromedia has Dreamweaver (our choice) and you can even use Microsoft Word if you are a beginner!


Are there any hidden costs?

None at all! Make sure you check the plans page to see what you get.


Can you point to our Microsoft Exchange Server?

Yes. You just inform us of your server's IP address and we make the changes to the MX records.


What are your payment methods?

Credit cards, direct deposit, Australia Post money orders, bank cheques and Pay Pal.


How can my site be found in the search engines?

With our free advice, we help you to get listed, as quickly as possible. We provide this information to fully paid annual customers ordering the eComm plan. This information many companies charge hundreds of dollars for!


What stats software do you offer?

We offer AWStats and Webalizer, depending on which server you are on.


Do you have a shopping cart?

We offer osCommerce on Linux and Windows. We install at no charge to save you all the hassle!


Can I take online credit card payments?

Yes you can. All you need to do is contact your bank for details on how to implement this into your website. You also need to become a merchant first via your bank.


What connection do you have?
Connectivity
The data centre utilises connections to multiple backbones to ensure that data reaches the end-user in the fastest, most efficient manner possible. Network providers include MetroIX, InterMAP, Genuity and UUNET. There are also peering agreements with local ISPs to allow fast delivery of packets when possible.

Physical Security
The data centre is physically isolated from everyone but level three technicians. Public access is strictly forbidden. Access to the floor the data centre resides on is restricted to those holding military-grade passcards. Furthermore, access to the data centre itself is restricted by Biometric hand scanners.

Conditioned Power
Power systems in the data centre are designed to run uninterrupted even in the unlikely event of a total power outage. All servers are fed with conditioned UPS (Uninterruptable Power Supply) power that will run if utility power fails. The UPS power subsystem is N+1 redundant with instantaneous failover in case the primary UPS fails. In the event of an extended power outage, an on-site diesel generator can run indefinitely. The generator is regularly tested to ensure that it will continue to function in the event of an emergency.

A Precision Environment
The data centre is meticulously tidy. All air is circulated and filtered every 90 seconds to remove dust and contaminants. The data centre's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant to ensure that - even in the event of an entire HVAC system failure - there is a duplicate system on standby to take over. An advanced fire-suppression system is in place to prevent any fire from spreading - in the unlikely event that one could start. All cables to servers and routing equipment are
securely tied down, and cable racks suspended from the ceiling provide dual routes for all cables. In the event that all cables on a cable rack are cut or burned, packets of data will automatically be routed to a second set of cables on the other side of the data centre

The Network currently operates at less than 50% capacity during peak hours. This allows for us to accommodate even the largest spikes in traffic that are often associated with the most popular websites. Our technical people are always adding network connectivity and new routes in an effort to make sure content is delivered to users as efficiently as possible. A low bandwidth utilisation also allows for the highest amount of uptime with multiple DC3-OC12 connections to backbones.


What is supported on your servers?

Windows: Linux
Merak Antivirus 8.0.3
Macromedia ColdFusion MX 7 7.0.1
Microsoft SQL Server 8.00.194
MySQL 4.1.12
Microsoft DNS Server 5.2.3790.1830
Windows Firewall Service Pack 1
Microsoft FTP Server 6.0
Merak Mail Server 8.0.3
QoS Packet Scheduler 5.2.3790.1830
ASP 6.0.3790.1830
ASP.NET 1.1.4322.0
ASP.NET 2.0.50727.0
Perl v5.8.6 built for MSWin32-x86-multi-thread
PHP 4.3.11 (cgi-fcgi) (built: Mar 30 2005 17:34:09)
Python 2.4.3
SSI 6.0.3790.1830
SiteBuilder for Windows 2.0.5
SQL Web Admin
ASP.NET Enterprise Manager 0.1.3
phpMyAdmin 2.6.0-pl3
AWStats 6.3 (build 1.800)
Webalizer V2.01-10 (CYGWIN_NT-5.2 1.5.12(0.116/4/2)) English
IceWarp Web Mail 5.5.0
Microsoft FrontPage 5.0.2.6738
Microsoft IIS 6.0
phpBB
Mambo CMS
PostNuke CMS
BBClone
osCommerce
GT Chat
phpBook

UebiMiau
Plesk 7
Customisable Error pages


 
Apache Web Server: httpd-2.0.51-2.9
Fedora Core release 2 (Tettnang)
PHP 4.3.10
Perl, v5.8.3
ProFTPD Version 1.2.10
mysql Ver 14.7 Distrib 4.1.11
gcc version 3.3.3
python-2.3.3-6
OpenSSH_3.6.1p2
bind-9.2.3-13
Apache::ASP 2.57
Email virus scan
Webmail
Customisable Error pages
Email virus scan
Webmail
Customisable Error pages
Webalizer

Gallery
phpBB
Mambo CMS
PostNuke CMS
BBClone
osCommerce
GT Chat
qmail
Plesk 7
phpBook
Mojo Dada mail-list subscription
Always email us first just in case what you want is not listed, but already installed.



What is not supported?

PGP Encryption
Streaming media - Audio and Video
Access the MySql server through DOS Command prompt
1900 dialups
HDML
tiff2ps
jpeg2ps
setuid CGIs
Compiling of C programs
'Free for all' email addresses
LDAP services
.exe files due to possible virus attacks on the server
WebDav
AOL users wishing to use domain email accounts in Outlook
Installation of custom ISAPI filters
MS WinINet functions


What do I get with my hosting space?

The web hosting plans page gives all the details.


Do you support CHMOD?

Yes we do, on Linux of course. We do not allow Telnet or Shell Access for security purposes.


Do you support CDONTS?
No we do not as we offer Windows 2003 server. Use CDOSYS instead.


How do I assign the DNS/name servers?

All you need to do is contact your Domain Name Registrar and give them the name server details. We give this to you, when you place your order. If you order your name through us, we do it all for you to save you the hassle!


What domain names do you host?

All name extensions can be hosted from around the world.


Why can I not get free hosting for .org names?

As we only offer free hosting to non-profit organisations, org.au name registration come under strict rules where anyone can order a .org name.


What hours do you operate?

Our system administrators maintain the servers around the clock to ensure your website experiences as little downtime as possible. We guarantee a 99% uptime! Sales staff work 9am - 9pm 7 days a week processing new orders and Tech Support available to answer questions between 8am - 11pm 7 days a week for existing customers.


Where do I order?

Just click the link from the above menu! All prices include the GST.


Which databases do you support?

The web hosting plans page gives this info.


Can you install custom components?

Yes. Just let us know what you want before you sign up. Installation fees may apply depending on your request.


Can I point a different domain name to my main account?

Yes. When you place your order, just tell us which name you want to point to your main account. We give you one pointer free. Additional pointers are $25.00 each


Bulk discounts?
If you bring to us multiple accounts in one block, we will negotiate a special price with you.


Do you support Frontpage extensions?

Yes. We automatically install the extensions at no extra charge for all account set-ups.


Can I use executable files on my website?
As executables pose a security risk as it may be a virus, no we do not allow them. The only files that shall be executed are perl and cgi files. Check with our support team first to see if your file is permitted.


What is your money back guarantee?

If we do not meet our guaranteed 99% server uptime, and you wish to move away, we will refund any unused months. Our prices are more than reasonable, hosting exceptional and customer service quick. We can guarantee you will NOT be disappointed with your purchase!
 


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